At Xena Writer, we aim to deliver your orders quickly, safely, and efficiently. Please read our shipping guidelines below to understand how we handle deliveries.
1. Processing Time
Orders are processed within 1–2 business days after confirmation. During peak seasons or promotional periods, processing may take slightly longer, but we will always work to get your items to you as soon as possible.
2. Delivery Method
All orders are shipped through our trusted delivery partners. We currently offer Cash on Delivery as the only payment option, meaning you can pay for your order at the time it arrives.
3. Delivery Timeframe
Estimated delivery times vary depending on your location:
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Local deliveries: 2–5 business days
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Regional deliveries: 5–10 business days
Please note that unforeseen delays such as weather conditions, logistical issues, or regional restrictions may affect delivery times.
4. Delivery Areas
We currently deliver to most regions within our service area. If your location is outside our delivery coverage, we will contact you to discuss possible arrangements.
5. Shipping Fees
Shipping charges, if applicable, will be clearly displayed at checkout before you confirm your order.
6. Order Tracking
Once your order has been dispatched, we will provide you with a tracking number or delivery update so you can monitor its progress.
7. Undeliverable Orders
If an order cannot be delivered due to an incorrect address, refusal to accept, or inability to make payment upon delivery, the shipment will be returned to us, and additional delivery fees may apply for re-shipment.
For any questions regarding shipping, please reach out to our customer service team at [email protected].